FAQ

Do your masks contain graphene?

Our masks do not contain any graphene.
Health Canada recommends that you do not use face masks labelled to contain graphene or biomass graphene.

What are your masks made of?

The composition of our masks is as follows:
Procedure masks: Polypropylene SBPP 70% and MBPP 30%.
Reusable masks: Polypropylene SBPP 30%, MBPP 30%, WMPP 40% and Polyester.
See-through masks: PET, Polypropylene MBPP 70% and MBPP 30%.

How do ASTM levels work?

Here is an infographic explaining the different protection levels depending on the ASTM level of your masks.

How to wear a face mask.

  1. Wash your hands before putting on the mask.
  2. Place the mask in front of your nose and place the earloops behind your ears.
  3. Adjust the nose piece by pinching it.
  4. Adjust the mask under your chin.
  5. Wash your hands after putting on your mask.

How do I order online?

‎You can order online directly on our website or through our network of internet resellers.‎
‎For an institutional or corporate order, please contact us for advantageous rates.‎

How long does shipping take?

Québec, Ontario: 1-2 business days
Manitoba, Saskatchewan, Atlantic Canada: 2-3 business days
Alberta, British Columbia: 4-5 business days

Where do we ship our products from?

They are shipped from our warehouse in Magog, QC.

Are all your items in stock?

Our online shop is updated with our current inventory; if it says a product is available, we have it in stock.

‎How do I become a MedSup reseller?‎

‎MedSup welcomes retailers and distributors from the civil and medical sectors to its team.‎
‎Please send a qualification application to info@medsupmedical.com

How do I get more information?

‎At any time, you can contact our customer service for more information about our products or to get samples: info@medsupmedical.com